Kudos to Scrapbook Elements
Just a couple of minutes ago, I purchased a couple of items from Scrapbook-Elements in connection with their recent ad for their 2nd anniversary celebration. SBE is one of the very, very few stores that accept credit cards issued here in the Philippines and occasionally, I buy from the store if I find very pretty kits I could sure use and hoard for my collection.
Anyway, the transaction took a while to complete and it eventually timed out on me (special thanks to my DSL connection for that! duh!). Then I got a receipt for the confirmation of my order from the Mordale Group. I checked my account and the order was nowhere to be found. I freaked out because that's one of my biggest purchases for this month so I decided to draft an e-mail to inform SBE's customer service about what happened. Just a couple of seconds into drafting the e-mail, I received a note from John about the checkout problem I encountered. Oh my! That was REALLY, REALLY a fast one!
In that e-mail, John confirmed my payment and gave me instructions so that I can download the products I ordered. I did what I was told and in less than 5 minutes, I started downloading the products I just ordered. Oh wow! I am very, very pleased with how SBE handled the problem :)
I am not active in the SBE community but I sure like the products that they are selling because they have wonderful designers in there so I occasionally buy what I like from the ads that they release. With what happened, I'm just so pleased that their popularity and their being #1 has not stopped them from being customer-centered and oriented. I truly appreciate this and I just want to share with everyone the excellence of SBE's customer service. I hope SBE continues to stay that way and I hope other sites will follow suit :)
